Frequently Asked Questions

• How do I choose the right mattress size?
  Choose a mattress based on your bed size and sleeping requirements. Common sizes include Single, Double, Queen, and King.
• Which mattress is best for back pain?
  Medium-firm mattresses are generally recommended for proper spinal support. Please consult your healthcare professional for specific medical needs.
• What materials are used in Coir-on mattresses?
  Our mattresses are manufactured using premium coir, foam, bonded foam, memory foam, and other quality materials depending on the model.
• Do you deliver across India?
  Yes. We provide delivery services across India, subject to serviceability by our logistics partners.
• How long will delivery take?
  Delivery timelines vary depending on product availability and destination location.
• What payment methods do you accept?
  We accept online payments through approved payment gateways and other payment methods available at checkout.
• Can I replace my mattress?
  Yes. Customers may request a replacement within 10 days from the date of delivery, subject to our Return & Replacement Policy.
• Is there a warranty on the mattress?
  Yes. Selected mattress models come with either a 5-year or 10-year warranty against manufacturing defects.
• How do I make a warranty claim?
  Contact our customer support team with your invoice, warranty details, and photographs of the issue for evaluation.
• Will the mattress size vary slightly?
  Minor manufacturing tolerances may occur and are considered normal industry standards.
• Can I use the mattress immediately after delivery?
  Yes. However, vacuum-packed mattresses may require a few hours to fully expand after unpacking.
• How should I maintain my mattress?
  Rotate the mattress periodically, use a mattress protector, keep it dry, and follow the care instructions provided with the product.
• What is not covered under warranty?
  Warranty does not cover misuse, stains, burns, physical damage, improper handling, commercial use, or normal wear and tear.
• How can I contact customer support?
  Email: customercare@coir-on.com
• Where is Coir-on Foam Products Private Limited located?
  1, Industrial Estate, Udumalpet Road, Pollachi – 642003, Coimbatore District, Tamil Nadu, India.